Q: Do I need a doctor’s referral to come to physiotherapy?
A: A referral from your doctor is not required to receive physiotherapy unless you are being treated for a WCB or ICBC claim. Some Private Insurance companies do require a medical referral, it is best to check with your provider prior to your first visit.

Q: How quickly will I be seen for my first appointment?
A: We will make every effort to book an appointment within 24 hours.

Q: How long will I be in the clinic for each session?
A: This depends on the injury and type of treatment you require, but expect to be in the clinic for approximately 45 minutes to one hour.

Q: How many treatments will I need?
A: Every condition is individually evaluated, based on the person and severity of their condition and patient activity expectations. Your physiotherapist will advise you of an appropriate treatment plan after your initial assessment.

Q: Does the government cover any of the treatments?

A: The Medical Services Plan will cover a total of 10 treatments of physiotherapy, non-surgical podiatry, massage therapy, and chiropractic services for those that qualify for Premium Assistance. For further information on Premium Assistance, visit The Medical Services Plan website.

Q: Does extended health cover my physiotherapy treatment?
A: Although everyone’s health and group plans are different, most plans will cover a percentage. Talk to your health plan provider for more specific details.

Q: I have been in a motor vehicle accident. Should I go to physiotherapy?
A: After you file a claim with ICBC, visit your doctor to discuss whether physiotherapy is appropriate for you. Most soft tissue injuries related to car accidents respond well to physiotherapy.